Frequently Asked Questions

Exchanges and returns from Spain and Portugal have a shipping cost of €5.50 . To request an exchange or return, use this link . You can also email help@barefootyou.com with your order number, and we'll help you if you have any questions.

For international exchanges and returns, the cost is between €12.95 (Germany, France, Italy, and Poland) and €14.95 (rest of Europe). Use this link to request an exchange or refund.

Exchanges and returns must be requested within 15 calendar days of receiving the order.

For returns or exchanges, products must be in their original condition, unused, and with all accessories, original box, and packaging . Products with stained soles, stains, or scratched leather will not be accepted. Returns or exchanges will not be accepted unless the shoe box is protected by a bag or other box.

Yes! All online orders can be exchanged or returned at any of our physical stores free of charge, as long as they are unused and in their original packaging.

Shipping to Spain and Portugal is free for orders over €90. For orders below this amount, the shipping cost will be displayed at the time of purchase depending on the destination. The shipping cost for mainland Spain and Portugal is €5.50.

Our carrier is Correos Express and you will receive a tracking link for your package. We offer home delivery and also delivery to service points.

International shipments are sent with UPS and are free for orders over €250. Please review our shipping policy to find out the exact cost of your shipment based on the destination country and order value.

Shipping to the Iberian Peninsula, Spain, and Portugal usually takes between 1 and 2 business days , while to the Balearic Islands it can take between 2 and 3 business days. This is the approximate time you should expect to receive your order.

Thank you for your patience! Our carrier is Correos Express, and you will receive a tracking link for your package.

For international shipping, it may take between 4 and 10 business days.

Due to logistical reasons, we do not currently ship to the Canary Islands, Ceuta, or Melilla. We hope to be able to activate this soon!

Yes, in addition to shipping to Spain and Portugal, we offer international shipping to most European countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden.

International shipments are sent via UPS and are free for orders over €250 . Please review our shipping policy to find out the exact cost of your shipment based on the destination country and order value.

Due to logistical reasons, we may not be able to ship to certain islands or remote areas.

Exceptions : For logistical reasons, some Mustang brand products can only be shipped to Spain and Portugal.

You can check out all our stores from this link .

On each product page, you can check the availability of a specific model and size using the ' Check availability in physical store ' link located below the 'Add to cart' button.

You can also contact each store directly via WhatsApp, and they'll answer any questions you may have regarding availability. You'll find all our stores at this link , and you can check their hours and phone/WhatsApp numbers by visiting each one.

1. Place a sheet of paper on a smooth, flat surface.
2. Place your foot on the paper, bearing your full weight. Make sure there is paper around your entire foot.
3. Using a pencil, mark the heel and the furthest point of your foot (this is not always the big toe).
4. Remove your foot and measure the distance between the two points.
5. Repeat the process with the other foot and use the larger measurement.
6. Add between 0.5 and 1.2 cm to the obtained length to calculate the necessary space in the footwear.
7. Compare the final measurement (foot length + margin) with the size chart of the product you want to purchase.

Yes, we recommend a gradual transition when starting to use our barefoot footwear. Start with short sessions and gradually increase the time of use to allow your feet and muscles to adapt. But don't be afraid to make this change! Our feet are designed to walk naturally. However, if you have any medical conditions or foot problems, consult a healthcare professional before starting to use this type of footwear.

Yes! All our footwear has removable insoles or no insoles, so you can swap them out for your own insoles without any problem.

You just need to fill out this form and we will send you the invoice via email. Make sure you have the order number or physical store receipt and the purchase value to correctly fill in the billing information.

Yes! You can order a gift card in our physical stores or request a digital gift card to print and give to someone you like. Contact us at this email address with the amount you want to gift: help@barefootyou.com