Frequently Asked Questions

The first exchange per order is free. In Spain and Portugal, all subsequent exchanges and returns have a shipping cost of €5.50. To request an exchange or return, use this link. You can also email support@barefootyou.com with your order number, and we will help you if you have any questions.

For second exchanges and international returns, the cost is between €12.95 (Germany, France, Italy, and Poland) and €14.95 (rest of Europe). Use this link to request an exchange or return.

Exchanges and returns must be requested within 15 calendar days of receiving the order.

To make exchanges or returns, products must be in their original condition, unused, and with all their accessories, original box and packaging. Products with stained soles, stains, or scratched leather will not be accepted. Returns or exchanges will not be accepted unless the shoe box is protected by a bag or another box.

Yes! All orders placed online can be exchanged or returned free of charge at any of our physical stores, provided they are unused and in their original packaging.

Shipping is free for orders of €90 or more.

For orders below this amount, the shipping cost will be shown at checkout depending on the destination. The shipping cost for mainland Spain and Portugal is €5.50.

Our carrier is Correos Express, and you will receive a tracking link for your package. We offer home delivery as well as delivery to service points.

International shipments are sent with UPS and are free for orders of €90 or more. Check our shipping policy to find out the exact shipping cost based on the destination country and order value.

Shipping to mainland Spain and Portugal usually takes between 1 and 2 business days, while shipping to the Balearic Islands may take between 2 and 3 business days. This is the approximate time you should expect to wait to receive your order.

Thank you for your patience! Our carrier is Correos Express, and you will receive a tracking link for your package.

For international shipping, delivery may take between 2 and 5 business days.

For logistical reasons, we do not yet ship to the Canary Islands, Ceuta, or Melilla. We hope to make this available soon!

Yes, in addition to shipping to Spain and Portugal, we offer international shipping to most European countries:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden.

International shipments are sent with UPS and are free for orders of 90€ or more. Check our shipping policy to find out the exact cost of your shipment based on the destination country and order value.

For logistical reasons, we may be unable to ship to certain islands or remote areas.

Exceptions: For logistical reasons, some products from the Mustang brand can only be shipped to Spain, Portugal, Italy and France. 

From this link, you can view all our stores.

On each product page, you can check the availability of a specific model and size using the ‘Check availability in physical store’ link below the ‘Add to cart’ button.

You can also contact each store directly via WhatsApp, and they will answer your questions about availability. At this link, you will find all our stores, and by entering each one, you can check its opening hours and telephone/WhatsApp number.

1. Place a sheet of paper on a smooth, flat surface.
2. Place your foot on the paper with your full weight on it. Make sure there is paper extending around your entire foot.
3. Mark the heel and the farthest point from it with a pencil (this is not always the big toe).
4. Remove your foot and measure the distance between both points.
5. Repeat the process with the other foot and use the larger measurement.
6. Add between 0.5 and 0.8 cm to the length obtained to calculate the space needed in the footwear.
7. Compare the final measurement (foot length + allowance) with the size chart for the product you want to buy.

Yes, a gradual transition is recommended when you start wearing our barefoot footwear. Begin with short sessions and gradually increase the amount of time you wear them to allow your feet and muscles to adapt. But don't be afraid to make this change! Our feet are designed to walk naturally. However, if you have a medical condition or foot problems, consult a healthcare professional before starting to wear this type of footwear.

Yes! All our footwear has removable insoles or comes without an insole, so you can replace them with your own insoles without any problem.

Our 100% free loyalty program lets you earn points with every purchase and get early access to sales, Black Friday, and exclusive promotions.

Discover all the details on our Barefoot You Club page.

You just need to fill out this form, and we will send you the invoice by email. Make sure you have the order number or physical store receipt and the purchase amount so you can fill in the billing information correctly.

Yes! You can purchase a gift card at our physical stores or ask us to send you a digital one to print and give to anyone you like. Contact us at this email address with the amount you would like to give: support@barefootyou.com