Terms of service

1. Identification of the owner and general information

These Terms and Conditions govern access to and use of the website www.barefootyou.com (hereinafter, the Website), owned by Barefoot You 1930, S.L (hereinafter, Barefoot You), with tax identification number B-56804651 and registered office at C/ de Muntaner, 187 bis, Local Izquierdo, Eixample, 08036 Barcelona, as well as the services and products offered by Barefoot You on its Website.

Barefoot You offers this Website subject to these Terms and Conditions. By visiting the Website or using the services or applications of the Website, the user accepts these Terms and Conditions.

Users will not be required to register to access the Website. However, in order to contract any of the services offered by Barefoot You, the User will be required to register and accept these conditions before completing payment.

Through the Website, Barefoot You offers Users footwear, socks, accessories, shoe cleaning and care products and other items ideal for walking with Barefoot You.

These Barefoot You Terms and Conditions, described below, define the rights and obligations of Barefoot You and Users in relation to the Website. These are the only Terms and Conditions applicable to use of the Website (without prejudice to the possibility of specific conditions for certain services) and to placing orders through the Website, and they replace any other conditions, unless otherwise agreed in advance and in writing between Barefoot You and the User.

2. User data

In order to purchase the products offered through the Website, the User must register using the registration form available on the Website.

The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to their computer and access credentials to prevent possible unauthorised use.

If the User has reason to believe that their data have been disclosed to a third party, or if they have been used without authorisation or are liable to be used in this way, they must notify Barefoot You of this situation immediately.

The User must check that their data are correct and complete and inform Barefoot You of any change and/or modification to the information they provided during the purchase process.

3. Orders and conditions of sale

The services and products offered through the Barefoot You Website are intended for Users to purchase products of the Barefoot You brand.

To place an order with Barefoot You, the User must be over 18 years of age.

Barefoot You ships to the available destinations in Europe in accordance with our Shipping Policy, which details the eligible countries and areas, rates, delivery times and applicable restrictions.

To place orders through the Website, the User must provide a series of details before contracting, through the purchase form, which will be necessary to manage their purchase order.

4. Price, payment method and discount codes

Once the details in the form have been completed, the User must proceed to pay for the order using the payment methods specified on the Website.

After payment has been made, the User will receive an order confirmation email, which will include a summary of the items purchased, the shipping method requested and the destination address.

If an incident occurs at the time of payment that prevents payment from being made, the User will receive an automatic payment error message and their order will not be processed until the payment process has been successfully completed.

If the user selects delivery to a service point, they must specify the desired collection point after completing the order. If they do not select one, the system will automatically assign the collection point closest to their home. If the selected point is not available at the time of shipping, the point closest to the one originally chosen will be assigned.

The prices of the services may be expressed in Euros (€) or Dollars ($), including taxes and handling and shipping costs, the amount of which will be indicated at the time of final confirmation of each order. You may even see the price in your own currency through a third-party application and technology.

All prices shown are final prices, expressly including Value Added Tax (VAT), without prejudice to the user having a breakdown of the product price at all times.

Barefoot You may periodically offer discount codes to its Users. These discounts may only be applied in accordance with the instructions specified by Barefoot You for each code, and in all cases Users may only use a single code per order.

The use of discount codes will not be compatible with certain promotional activities and collections.

5. Information about Barefoot You products and services

The data included on the Website in each description of products and services, in their photographs, graphic or iconographic representations or videos, as well as trade names, brands or distinctive signs of any kind, serve a purely informative purpose. Therefore, Barefoot You disclaims any responsibility for errors appearing in that information, although it undertakes to take all measures within its reach to correct those errors or omissions as soon as possible after being informed of them.

6. Returns and right of withdrawal

If the User is not satisfied with the products received in their order, Barefoot You grants a period of fifteen (15) calendar days from receipt of the order to request the return of the entire order or any of the products comprising it, without any penalty and without having to state the reasons. If products from the same order are delivered separately, the period starts from receipt of the last item.

However, the User must bear the direct cost of returning the goods to Barefoot You, whether they return the entire order or decide to return only some of the products in the order. The costs and procedure are detailed in our Exchange and Return Policy.

Barefoot You will indicate how to ship the order to its offices or warehouses.

Barefoot You is not responsible for the courier company that the User hires to return the order. In this regard, Barefoot You recommends that the User require the courier company to provide proof of delivery once the courier has delivered the product to Barefoot You's offices/warehouses, so that the User has evidence that the product has been correctly delivered to Barefoot You.

The costs of returning the order (such as shipping costs through courier companies) will be borne directly by the User.

The product must be unused and include all its original labels, packaging and, where applicable, documentation and accessory items supplied with it. If the User does not proceed in this manner or if the product has suffered any damage, the User accepts that the product may suffer a reduction in value or that Barefoot You may refuse the return.

If the product box is received damaged because no external packaging was used, a penalty of €5 will be applied for the damage caused.

For hygiene reasons, socks, toe separators, massage balls, cosmetics and shoe treatments cannot be exchanged or returned.

In the case of insoles, they may only be returned if they are in their original packaging and have not been opened or handled.

Once Barefoot You receives the order and checks that it is in good condition, Barefoot You will proceed to refund the amounts paid by the User for the products.

If the User decides to return all or part of the order, Barefoot You will refund the User the amounts they paid for the products, excluding the shipping costs of the purchase and any customs charges or duties.

Barefoot You will propose, instead of a refund of the money, the possibility of sending a new product or providing the amount paid as a promotional code for future purchases.

Barefoot You informs Users that the time taken to refund the amounts paid will depend on the payment method used by the User when purchasing the product:

- If the User paid by credit/debit card, Barefoot You will refund the amount paid within 14 calendar days from when the User decided to terminate the contract.

- If the User paid using PAYPAL, Barefoot You will refund the amount paid within 24-48 business hours from when the User decided to terminate the contract.

In any case, Barefoot You will refund the amounts paid as soon as possible and, in all cases, within 14 calendar days following the date on which the User informed it of their decision to withdraw from the agreement.

Once the statutory withdrawal period has expired, any issue with the product will be handled in accordance with the statutory guarantee of conformity established in the General Law for the Defence of Consumers and Users. This means that, if a flaw or manufacturing defect is detected, the customer will be entitled to an appropriate solution in accordance with current legislation.

7. Loyalty programme

These conditions govern the General Terms of Use of the loyalty and points programme of the company BAREFOOT YOU 1930 S.L., with registered office at C/ de Muntaner, 187 bis, Local Izquierdo, Eixample, 08036 Barcelona, and tax identification number B56804651.

  • Use of the loyalty programme is subject to these General Terms, so applying for, registering for or using the programme implies express agreement to and acceptance of them.
  • The loyalty programme is free, personal and non-transferable. BAREFOOT YOU 1930 S.L. may ask the holder to prove their identity at the time of use, if required.
  • The loyalty programme may be linked to an email address, telephone number or other identifying data necessary for its proper management. BAREFOOT YOU 1930 S.L. reserves the right to verify that these data correspond to the programme holder.
  • Any natural person over 18 years of age who registers correctly and falls within our sales area may be a holder of the loyalty programme.
  • The loyalty programme is valid in official Barefoot You stores and on the website barefootyou.com.
  • The loyalty programme is not a means of payment and does not allow outstanding balances of any kind or for any reason to be offset. The value of points, discounts, rewards or benefits obtained will not be redeemable for cash.
  • The programme allows points to be accumulated for purchases made at Barefoot You. As a general rule, 2 points will be awarded for every €1 spent on products purchased at Barefoot You, except for promotions, campaigns or special conditions indicated at any given time.
  • For the purposes of accumulating points, the purchase amount may be calculated on the amount actually paid by the customer, excluding shipping costs, discounts applied, gift cards, additional services or other items that BAREFOOT YOU 1930 S.L. may reasonably exclude from the calculation.
  • Once the purchase has been made, the points generated will remain on hold for a period of 15 calendar days. Once this period has ended, and provided that the purchase has not been cancelled, returned or voided, the points will become available for use.
  • Available points may be used to obtain discounts, rewards or other benefits within the loyalty programme, according to the conditions in force at any given time.
  • The general points conversion will be 100 points = €1 discount. To redeem points on a purchase, a minimum of 300 points, equivalent to a €3 discount, must be used. Likewise, the maximum number of points that may be redeemed in a single purchase will be 10,000 points, equivalent to a €100 discount. BAREFOOT YOU 1930 S.L. may establish minimum purchase amounts, excluded products or other specific conditions for using points, provided that the customer is adequately informed.
  • Points may not be used to purchase gift cards, pay shipping costs for returns, additional services or other items that BAREFOOT YOU 1930 S.L. may exclude from the programme, unless expressly stated otherwise.
  • In the event of a full or partial return of a purchase, BAREFOOT YOU 1930 S.L. may deduct or cancel the points generated by that purchase. If the points have already been used, BAREFOOT YOU 1930 S.L. may deduct their value from the refund or adjust the holder's points balance.
  • Points will expire if the holder goes 1 year without making any purchase at Barefoot You. If the holder makes a new purchase during that period, the expiry of the points will automatically be extended for 1 additional year from the date of that purchase.
  • The loyalty Card or account is valid indefinitely, without prejudice to the expiry of accumulated points and the possibility of modifying or cancelling the programme in accordance with these conditions.
  • BAREFOOT YOU 1930 S.L. reserves the right to modify, suspend or cancel, at any time, all or part of the benefits associated with the loyalty programme, including points, gifts, discounts, rewards, promotions or additional benefits. In the event of significant changes, the customer will be informed through the usual channels.
  • The loyalty Card or account is made available to any person who requests it and meets the programme conditions.
  • If the holder decides to share use of their Card, account or identifying data with third parties, they do so under their sole responsibility.
  • The collection and processing of personal data as a member of the BAREFOOT YOU 1930 S.L. loyalty programme will be carried out in accordance with the Privacy Policy available at barefootyou.com.
  • It will be the customer's responsibility to inform BAREFOOT YOU 1930 S.L. of any change to the personal data provided to participate in the loyalty programme. The customer may modify these data whenever they consider it necessary by emailing support@barefootyou.com. Otherwise, BAREFOOT YOU 1930 S.L. will consider the data originally provided by the customer to be valid.
  • Commercial communications: the loyalty programme holder may give their consent to receive commercial, advertising or promotional communications through the channels provided. The holder may unsubscribe from these communications easily and free of charge through the link provided in each communication or through the customer service channels of BAREFOOT YOU 1930 S.L.
  • Responsibility for use and safekeeping of the Card, account or data associated with the programme lies exclusively with its holder. BAREFOOT YOU 1930 S.L. is not responsible for misuse by third parties if the holder provides them with their identification or access data.
  • In the event of loss, theft or unauthorised use of the loyalty Card or account, the holder may report it through Customer Service. BAREFOOT YOU 1930 S.L. may provide a new Card or identification method associated with the same holder, where technically possible.
  • If the holder wishes to cancel their participation in the loyalty programme, they must request it through Customer Service. Cancellation will entail the loss of all their rights as a programme holder and of all accumulated points.
  • BAREFOOT YOU 1930 S.L. reserves the right to cancel the loyalty Card or account, with the loss of its inherent rights and accumulated points, in the event of misuse, fraud, abuse of the programme, breach of these General Terms or any action contrary to good faith.
  • BAREFOOT YOU 1930 S.L. reserves the right to contact the holder to inform them about any matter relating to the loyalty programme, including changes to its conditions, operation, benefits or points balance.
  • It is advisable to review these General Terms regularly, as BAREFOOT YOU 1930 S.L. may modify them to adapt them to regulatory, technical, commercial or operational changes in the programme.

 

8. Product exchange policy

If the User wishes to exchange the product received, they will have 15 calendar days from receipt of the order to request it. If products from the same order are delivered separately, the period starts from receipt of the last item.

For orders shipped to Europe, the first exchange for each order is free. Subsequent exchanges for the same order will have the same cost as returns, in accordance with our Exchange and Return Policy.

The product must be unused and include all its original labels, packaging and, where applicable, documentation and accessory items supplied with it. If the User does not proceed in this manner or if the product has suffered any damage, the User accepts that the product may suffer a reduction in value or that Barefoot You may refuse the return.

If the product box is received damaged because no external packaging was used, a penalty of €5 will be applied for the damage caused.

Once Barefoot You receives the order and checks that it is in good condition, Barefoot You will proceed to ship the desired product

If, due to lack of stock, another product with identical characteristics cannot be shipped, the User may choose between terminating the contract (that is, a refund of the amounts paid) or requesting shipment of another model that the User voluntarily chooses.

Delivery of the product with identical characteristics or of the new model chosen by the User, as applicable, will take place within the next 5-7 business days, counted from the date on which Barefoot You confirms to the User the replacement of the defective product or shipment of the new model. For voluntary exchanges, costs follow the exchange conditions stated above: the first exchange per order is free in Europe, and subsequent exchanges incur the applicable return cost. Replacing a defective product will not involve any additional cost for the user.

9. Use of the Website

Use of the Website for fraudulent purposes, or in connection with criminal offences or unlawful activities of any kind, is not permitted.

It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or material that infringes intellectual property rights, registered trademarks, confidentiality, privacy or any other right, or is otherwise insulting or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain letters, mass mailings or any other type of "spam" and, in general, any type of unnecessary nuisance or inconvenience.

The User undertakes to make lawful, diligent, honest and proper use of all information or content to which they have access either through the Website or through third-party websites accessible via links on the Website, all under the principles of good faith and with respect at all times for current legislation and these Terms and Conditions.

Likewise, the User undertakes not to cause, maliciously or intentionally, any damage or harm that may impair or alter the Website itself, and not to introduce or spread computer viruses that may produce unauthorised changes to the content or systems comprising the Website. Barefoot You reserves the right to deny access to the Website or even cancel orders from Users who misuse the content and/or breach any of the conditions set out in this document.

10. Intellectual or industrial property

The intellectual property rights of the page www.barefootyou.com, its source code, design, navigation structures and the various elements contained in it are owned by Barefoot You, which has the exclusive right to exercise the rights to exploit them in any form and, in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.

Barefoot You informs you that it does not grant any express or implied licence or authorisation over intellectual and/or industrial property rights or over any other right or property related, directly or indirectly, to the content included on the Website. Full or partial reproduction of the content of the Website, even by means of a hyperlink, is strictly prohibited without Barefoot You's express written consent. Unauthorised use of this content will give rise to the liabilities established by law.

11. Hyperlinks

The hyperlinks contained on the Website may lead to third-party websites. Barefoot You assumes no responsibility for the content, information or services that may appear on those sites, which are understood to be offered by Barefoot You solely for informational purposes and in no case imply any relationship, acceptance or endorsement between Barefoot You and the persons or entities that own such content or the sites where it is located.

12. Partial nullity

If any Clause of these Terms and Conditions is declared null and void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.

13. Modifications

The information appearing on this Website is current as of the date of its last update. Barefoot You reserves the right to modify these Terms and Conditions unilaterally, as well as its privacy policy and any other information. Modifications to the Terms and Conditions will take effect from the moment they are published on this Website.

14. Extraordinary circumstances affecting shipping

Shipping conditions may be affected by external causes or other extraordinary circumstances, such as public holidays, weather conditions or transport incidents. See our Shipping Policy for the applicable details.

15. Notifications

All communications between Barefoot You and the User relating to placing orders through the Website will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.

16. Language

Barefoot You may translate these Terms and Conditions, its Privacy Policy, or any other operating rule, policy or procedure that may be published on the Website. The Spanish version will prevail in the event of a conflict.

17. Ethical policy on suppliers

As a reputable and reliable company committed to the aim of providing high-quality products to its customers, Barefoot You recognises its obligation to ensure that suppliers act ethically. We expect our suppliers to regularly provide an environment that protects employees' health and safety, as well as their basic human rights. All suppliers must comply with their national employment laws and regulations, particularly with regard to the following:

Minimum working age
Freely chosen employment
Health and safety
Freedom of association and the right to collective bargaining
Absence of discrimination
Absence of harsh or inhumane treatment
Working hours
Wages
Working conditions

Barefoot You will never knowingly obtain supplies from countries that fail to comply with the principles mentioned. We also expect our suppliers to pass on these principles in their dealings with their own suppliers. Due to the sometimes complex nature of our suppliers' supply chains, it is not always possible to monitor and control the conditions of every individual involved in producing our products. However, as Barefoot You continues to grow, it recognises the importance of acting proactively and doing everything possible to defend the rights of the people involved in manufacturing its products.

18. Applicable legislation and jurisdiction

These Terms and Conditions are subject to Spanish legislation. The parties, in accordance with Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other supplementary laws, submit to the Courts and Tribunals of the User's place of residence.

Barefoot You makes a Complaint Form available to the User, through which they may submit any complaint or claim in relation to the services provided by Barefoot You.