Terms of service

 

1. Holder Identification and General Information

These Terms and Conditions govern access to and use of the website www.barefootyou.com (hereinafter, the Website), owned by Barefoot You 1930, S.L (hereinafter, Barefoot You), with Tax Identification Number (NIF) B-56804651 and registered office at C/ de Muntaner, 187 bis, Local Izquierdo, Eixample, 08036 Barcelona, as well as the services and products offered by Barefoot You through its Website.

Barefoot You offers this Website subject to these Terms and Conditions. By visiting the Website or using its services or applications, the user accepts these Terms and Conditions.

User registration is not required to access the Website. However, to contract any of the services offered by Barefoot You, the User must register and accept these conditions prior to completing payment.

Through the Website, Barefoot You offers Users footwear, socks, accessories, shoe cleaning and care products, and other items ideal for walking with Barefoot You.

The present Terms and Conditions of Barefoot You described below define the rights and obligations of Barefoot You and the Users within the framework of the Website. These are the only applicable Terms and Conditions for the use of the Website (without prejudice to specific conditions that may apply to certain services) and for placing orders through the Website, replacing any other conditions unless previously agreed upon in writing between Barefoot You and the User.

2. User Data

To purchase the products offered through the Website, the User must register via the registration form available on the Website.

The User is responsible for maintaining the confidentiality of the provided data and information, and for restricting access to their computer and access credentials to avoid unauthorized use.

If the User has reason to believe that their data has been disclosed to a third party, used without authorization, or is at risk of being used in such a way, they must notify Barefoot You immediately.

The User must ensure that their data is correct and complete and must inform Barefoot You of any changes or modifications to the information provided during the purchase process.

3. Orders and Terms of Sale

The services and products offered through the Barefoot You Website are intended for the purchase of Barefoot You brand products by Users.

To place an order with Barefoot You, the User must be over 18 years of age.

Barefoot You will ship orders to any part of the world from the www.barefootyou.com Website.

To place an order through the Website, the User must provide a series of data prior to contracting, through the purchase form, which will be necessary to manage their purchase order.

4. Price, Payment Method, and Discount Codes

Once the form is completed, the User must proceed with payment through the payment methods specified on the Website.

After payment is made, the User will receive a confirmation email, including a summary of the purchased items, the requested shipping method, and the delivery address.

If there is an incident during payment that prevents completion, the User will receive an automatic payment error message, and their order will not be processed until the payment is successfully completed.

If the user selects the Service Point delivery option, they must choose their preferred pickup location after completing the order. If no location is selected, the system will automatically assign the pickup point closest to the user's home address. If the selected point is unavailable at the time of shipping, the closest available alternative to the originally chosen location will be assigned.

Service prices may be shown in Euros (€) or Dollars ($), including taxes and management and shipping costs, which will be indicated at the final confirmation of each order. Prices may also appear in the User's local currency via third-party applications and technologies.

All displayed prices are final prices, expressly including Value Added Tax (VAT), without prejudice to the User always having detailed information on the product price. In the case of the Canary Islands, VAT will be excluded at the time of payment.

Barefoot You may periodically offer discount codes to its Users. These discounts may only be applied according to the specific instructions provided by Barefoot You for each code, and Users may only use one code per order.

The use of discount codes may not be compatible with certain promotional campaigns and collections.

5. Information on Barefoot You Products and Services

The data included on the Website in each product and service description—its photographs, graphic or iconographic representations, videos, as well as trade names, brands, or distinctive signs of any kind—are for informational purposes only. Therefore, Barefoot You declines any responsibility for errors in such information, although it undertakes to take all measures within its reach to correct them as soon as possible after being informed.

6. Returns and Right of Withdrawal

If the User is not satisfied with the products received in their order, the User, in accordance with the General Law for the Defense of Consumers and Users, shall have a period of fourteen (14) calendar days to return the entire order or, if preferred, to return any of the products that formed part of the total order, all without any penalty and without the need to state the reasons.

However, the User shall bear the direct cost of returning the order to Barefoot You, whether returning the order in full or only some of the products included in the order.

Barefoot You will indicate the method of shipment of the order to its offices or warehouses.

Barefoot You is not responsible for the courier company that the User hires for the return of the order. In this regard, Barefoot You recommends that the User request a delivery receipt from the courier company once the courier has delivered the product to the offices/warehouses of Barefoot You, so that the User has proof that the product has been correctly delivered to Barefoot You.

The costs of returning the order (for example, shipping costs through courier companies) shall be borne directly by the User.

The product must be unused and include all its labels, packaging, and, where applicable, documentation and original accessory items that came with it. If the User fails to proceed in this manner or if the product has suffered any damage, the User accepts that the product may undergo depreciation or that Barefoot You may refuse the return.

In the event that the product box is received damaged due to not using any external packaging, a penalty of €5 will be applied for the damages caused.

For hygiene reasons, socks, toe spacers, massage balls, cosmetics, and shoe care treatments cannot be exchanged or returned.

In the case of insoles, they may only be returned if they are in their original packaging, unopened and unused.

Once Barefoot You receives the order and verifies that it is in good condition, Barefoot You will proceed to refund the amounts paid by the User for the products.

If the User decides to return the order in whole or in part, Barefoot You will refund the User the amounts paid for the products, excluding the shipping costs of the purchase, as well as any customs duties or tariffs.

Barefoot You may propose, instead of a refund, the option of sending a replacement product or issuing the amount paid in the form of a promotional code for future purchases.

Barefoot You informs Users that the refund period will depend on the payment method used by the User when purchasing the product:

  • If the User paid by credit/debit card, Barefoot You will refund the amount paid within 14 calendar days from the date the User decided to terminate the contract.

  • If the User paid via PayPal, Barefoot You will refund the amount paid within 24–48 business hours from the date the User decided to terminate the contract.

In any case, Barefoot You will refund the amounts paid as soon as possible and, in any event, within 14 calendar days following the date on which the User informed of their decision to withdraw from the agreement.

7. Loyalty Card

7. Loyalty Programme

These terms govern the General Terms of Use of the loyalty programme and points of BAREFOOT YOU 1930 S.L., with registered address at C/ de Muntaner, 187 bis, Local Izquierdo, Eixample, 08036 Barcelona, Spain, and tax identification number B56804651.

Use of the loyalty programme is subject to these General Terms. Therefore, applying for, registering for or using the programme implies the user’s express acceptance of and agreement to these terms.

  • The loyalty programme is free of charge, personal and non-transferable. BAREFOOT YOU 1930 S.L. may request that the holder verifies their identity at the time of use, if required.
  • The loyalty programme may be linked to an email address, telephone number or other identifying data necessary for its proper management. BAREFOOT YOU 1930 S.L. reserves the right to verify that such data corresponds to the holder of the programme.
  • The loyalty programme may be held by any natural person over the age of 18 who registers correctly and falls within our sales scope.
  • The loyalty programme is valid in official Barefoot You stores and on the website barefootyou.com.
  • The loyalty programme is not a payment method and may not be used to offset outstanding balances of any kind or for any reason. The value of the points, discounts, rewards or benefits obtained may not be exchanged for cash.
  • The programme allows customers to accumulate points for purchases made at Barefoot You. As a general rule, 2 points will be awarded for every €1 spent on products purchased at Barefoot You, except where promotions, campaigns or special conditions apply at any given time.
  • For the purposes of accumulating points, the purchase amount may be calculated based on the amount actually paid by the customer, excluding shipping costs, applied discounts, gift cards, additional services or any other items that BAREFOOT YOU 1930 S.L. may reasonably exclude from the calculation.
  • Once a purchase has been made, the points generated will remain on hold for a period of 15 calendar days. Once this period has ended, and provided that the purchase has not been cancelled, returned or voided, the points will become available for use.
  • Available points may be used to obtain discounts, rewards or other benefits within the loyalty programme, according to the conditions in force at any given time.
  • The general points conversion rate will be 100 points = €1 discount. In order to redeem points on a purchase, a minimum of 300 points, equivalent to a €3 discount, must be used. Likewise, the maximum number of points that may be redeemed in a single purchase will be 10,000 points, equivalent to a €100 discount. BAREFOOT YOU 1930 S.L. may establish minimum purchase amounts, excluded products or other specific conditions for the use of points, provided that the customer is duly informed.
  • Points may not be used to purchase gift cards, pay return shipping costs, additional services or any other items that BAREFOOT YOU 1930 S.L. may exclude from the programme, unless expressly stated otherwise.
  • In the event of a full or partial return of a purchase, BAREFOOT YOU 1930 S.L. may deduct or cancel the points generated by that purchase. If the points have already been used, BAREFOOT YOU 1930 S.L. may deduct their value from the refund or adjust the holder’s points balance.
  • Points will expire if the holder remains 1 year without making any purchase at Barefoot You. If the holder makes a new purchase during that period, the expiry date of the points will automatically be extended for 1 additional year from the date of that purchase.
  • The loyalty card or loyalty account is valid indefinitely, without prejudice to the expiry of accumulated points and to the possibility of modifying or cancelling the programme in accordance with these terms.
  • BAREFOOT YOU 1930 S.L. reserves the right to modify, suspend or cancel, at any time, all or part of the benefits associated with the loyalty programme, including points, gifts, discounts, rewards, promotions or additional benefits. In the event of relevant changes, the customer will be informed through the usual channels.
  • The loyalty card or loyalty account is made available to any person who requests it and meets the programme conditions.
  • If the holder decides to share the use of their card, account or identifying data with third parties, they do so under their sole responsibility.
  • The collection and processing of personal data as a member of the BAREFOOT YOU 1930 S.L. loyalty programme will be carried out in accordance with the Privacy Policy available at barefootyou.com.
  • It is the customer’s responsibility to inform BAREFOOT YOU 1930 S.L. of any changes to the personal data provided in order to participate in the loyalty programme. The customer may modify this data whenever they consider it necessary by contacting ayuda@barefootyou.com. Otherwise, BAREFOOT YOU 1930 S.L. will consider the data originally provided by the customer to be valid.
  • Commercial communications: the holder of the loyalty programme may give their consent to receive commercial, advertising or promotional communications through the enabled channels. The holder may unsubscribe from these communications easily and free of charge through the link provided in each communication or via the customer service channels of BAREFOOT YOU 1930 S.L.
  • Responsibility for the use and safekeeping of the card, account or data associated with the programme lies exclusively with its holder. BAREFOOT YOU 1930 S.L. shall not be liable for any misuse by third parties if the holder provides them with their identification or access data.
  • In the event of loss, theft or unauthorised use of the loyalty card or account, the holder may report it through Customer Service. BAREFOOT YOU 1930 S.L. may provide a new card or identification method associated with the same holder, where technically possible.
  • If the holder wishes to cancel their participation in the loyalty programme, they must request this through Customer Service. Cancellation will result in the loss of all rights as a programme holder and of all accumulated points.
  • BAREFOOT YOU 1930 S.L. reserves the right to cancel the loyalty card or account, with the loss of its associated rights and accumulated points, in the event of misuse, fraud, abuse of the programme, breach of these General Terms or any action contrary to good faith.
  • BAREFOOT YOU 1930 S.L. reserves the right to contact the holder to inform them about any matter related to the loyalty programme, including changes to its terms, operation, benefits or points balance.
  • It is advisable to review these General Terms regularly, as BAREFOOT YOU 1930 S.L. may modify them to adapt them to regulatory, technical, commercial or operational changes affecting the programme.

8. Product Exchange Policy

If the User wants to exchange the received product, they will have 14 days from receipt to request the return.

The User will be responsible for the return shipping costs, whether for the full order or part of it.

The product must be unused and include all original labels, packaging, documents, and accessories. Otherwise, or if the product is damaged, Barefoot You may refuse the return or reduce the refund amount.

In the event that the product box is received damaged due to not using any external packaging, a penalty of €5 will be applied for the damages caused.

Once Barefoot You receives and verifies the return, it will send the replacement product.

If a replacement is not possible due to lack of stock, the User may choose between a refund or another model of their choice.

The new product or chosen model will be delivered within 5–7 business days from Barefoot You’s confirmation. No additional cost will apply for the replacement.

9. Website Use

The Website may not be used for fraudulent purposes, criminal acts, or any unlawful activity.

It is prohibited to send or reuse illegal, offensive, abusive, indecent, defamatory, obscene, or threatening material, or content that violates intellectual property rights, trademarks, confidentiality, or privacy, or includes computer viruses, political propaganda, spam, chain mail, or any other annoyance.

The User agrees to use information and content accessed through the Website or linked third-party websites lawfully, diligently, honestly, and correctly, in good faith and in accordance with current legislation and these Terms and Conditions.

Users must not intentionally or maliciously harm or alter the Website or introduce/distribute viruses that could alter systems or content. Barefoot You reserves the right to deny access or cancel orders for misuse or violation of these terms.

10. Intellectual and Industrial Property

The intellectual property rights of www.barefootyou.com, its source code, design, navigation structure, and its elements belong to Barefoot You, who holds the exclusive rights to use them in any form, especially reproduction, distribution, public communication, and transformation, under applicable Spanish and European law.

Barefoot You does not grant any express or implied license or authorization over any intellectual or industrial property rights or related content. Total or partial reproduction of Website content is strictly prohibited without express written consent. Unauthorized use may lead to legal consequences.

11. Hyperlinks

The Website may contain links to third-party websites. Barefoot You assumes no responsibility for the content, information, or services on such sites, which are provided for informational purposes and do not imply any relationship, approval, or endorsement.

12. Partial Nullity

If any clause of these Terms and Conditions is declared null, the remaining clauses will remain in effect and interpreted in accordance with the spirit of these Terms and Conditions.

13. Modifications

The information on this Website is current as of its last update. Barefoot You reserves the right to unilaterally modify these Terms and Conditions, its privacy policy, or any other information. Modifications will take effect upon publication on this Website.

14. Campaign Personalization

The User may be subject to a randomized campaign, so the shipping terms applicable to each order may vary randomly. The User’s personal data will not be used to determine the specific conditions of each order.

15. Notifications

All communications between Barefoot You and the User regarding order placement through the Website will be in writing and follow the communication procedures set in these Terms and Conditions.

16. Language

Barefoot You may translate these Terms and Conditions, the Privacy Policy, or any operational rule or policy published on the Website. In the event of conflict, the Spanish version shall prevail.

17. Ethical Supplier Policy

As a reputable and reliable company committed to offering high-quality products, Barefoot You recognizes its obligation to ensure ethical supplier conduct. We expect our suppliers to regularly provide a safe and respectful working environment and comply with national employment laws, particularly regarding:

  • Minimum working age

  • Voluntary employment

  • Health and safety

  • Freedom of association and collective bargaining

  • Non-discrimination

  • Humane treatment

  • Working hours

  • Wages

  • Working conditions

Barefoot You will not knowingly source supplies from countries violating these principles. We also expect suppliers to apply these principles to their own suppliers. Given the complexity of global supply chains, it is not always possible to monitor every individual involved, but Barefoot You is committed to taking initiative and defending the rights of those who help produce our products.

18. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Spanish law. The parties submit to the courts of the User’s place of residence in accordance with Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users.

Furthermore, under Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, regarding online dispute resolution in consumer matters, Barefoot You informs EU resident Users that they may use the “Online Dispute Resolution Platform” developed by the European Commission to resolve any disputes arising from Barefoot You services out of court.

You may access the “Online Dispute Resolution Platform” through the following link: http://ec.europa.eu/consumers/odr/. In any case, Barefoot You informs Users that a Complaints Form is available through which any complaint regarding the services provided by Barefoot You can be submitted.